Zennio RMA management web application
Web application developed for Zennio Avance y Tecnología S.L, for coordinating the RMA’s (Return Merchandise Authorization) workflow between customers and internal departaments in the company.
The application handles RMA notification, acceptance, supervision by staff, internal comunication among several departments, and client access for tracking the process and further reference. Staff and clients have also the chance to attach relevant documents to the RMA expedient.
Other functionalities built in the application are:
- print out summaries of the RMA expedient (intended to attach in the device delivery back to the customer)
- area for optional internal comments that the staff may add to the RMA’s expedient
- subsystem for repairs price assessment
I18n: English + Spanish
Develped upon Symfony 2.1, later migration to Symfony 2.3